Jewellery FAQs
Everything You Need to Know About Our Sparkle
What types of jewellery do you offer?
The Home Zeal offers a curated collection of elegant jewellery, including earrings, necklaces, rings, and bracelets. Our designs often feature pearls, crystals, and gold-tone finishes, blending modern and vintage styles.
Are your jewellery pieces hypoallergenic?
Our product descriptions do not currently specify hypoallergenic properties. If you have sensitive skin or allergies, please contact us at info@thehomezeal.co.uk for detailed material information.
How should I care for my jewellery?
To maintain the beauty and longevity of your jewellery:
- Store pieces in a dry, cool place, away from direct sunlight.
- Avoid contact with water, perfumes, and harsh chemicals.
- Clean gently with a soft, dry cloth.
- Store each item separately to prevent scratches.
What is your return policy for jewellery?
We accept returns on all jewellery items except earrings, due to hygiene reasons. Returns must be requested within 14 days of delivery, and items must be unused, in original packaging, and in resaleable condition. Return shipping is at the customer’s expense.
How do I initiate a jewellery return?
1. Email info@thehomezeal.co.uk with your invoice number, reason for return, and photos if the item is damaged.
2. Wait for return authorization before shipping.
3. Ensure the item is securely packaged to avoid damage in transit.
Do you offer exchanges?
We currently focus on returns and refunds. For exchange requests, please contact us directly at info@thehomezeal.co.uk.
Do you offer international shipping for jewellery?
We offer free UK delivery on orders over £100. For international shipping options, please email info@thehomezeal.co.uk.
How can I contact customer service?
Reach us anytime at info@thehomezeal.co.uk for any queries or support.
Are your materials ethically sourced or eco-friendly?
We are committed to increasing sustainability in our offerings. For details on ethical sourcing of specific products, please contact our team directly.
Home Décor FAQs
Design Answers for Every Corner of Your Home
How long does delivery take for home décor items?
Dispatch times range from 3 days to 2 weeks depending on the product. For delivery updates, please contact info@thehomezeal.co.uk.
Do you offer international shipping for home décor?
We provide free UK delivery for orders over £100. For international shipping inquiries, please email info@thehomezeal.co.uk.
Can I cancel my order?
Cancellations are accepted within 24 hours of order placement. Requests made after this window may incur a 15% restocking fee or may not be approved.
What materials are used in your home décor products?
Our home décor pieces feature premium materials such as Indian marble, porcelain, hammered glass, and metal accents like gold leaf handles.
Are your home décor items suitable for gifting?
Yes, our elegantly designed pieces make great gifts. Check individual product pages for any available gift packaging options.
Are your home décor products handmade?
Many items are professionally handcrafted by skilled artisans, offering both beauty and functionality.
What should I do if my item arrives damaged?
Email info@thehomezeal.co.uk with your invoice number, reason for return, and clear photos of the damage. We’ll guide you through the return process once it’s approved.
Canister FAQs
Smart Storage Starts with Smart Answers
What materials are used in your canisters?
Our canisters are crafted from high-quality materials such as hammered glass, white enamel, marble lids, and gold leaf detailing.
Are the canisters food-safe?
Yes, they are food-safe and ideal for storing tea, coffee, sugar, spices, and other essentials.
Do the canisters come with a warranty?
Warranty details are not explicitly listed. For confirmation, please reach out to our support team.
Bowls & Dinnerware FAQs
Every Meal Starts with the Right Questions
Are your bowls microwave and dishwasher safe?
Most bowls are dishwasher safe. However, we recommend handwashing items with gold detailing to preserve their finish. Microwave safety varies by product—please refer to each product’s description.
Can I buy bowls as part of a set?
Yes, we offer bowl sets such as our 4-piece White Speckled Gold Dinner Set, which includes a bowl and other matching dining essentials.